Press release
Atos and Flytxt deliver customer engagement solution to create long-term customer value and relationship for Ooredoo Oman
Oman, February 8, 2021 - Atos and Flytxt collaborate to drive analytics-led digital customer engagement for Ooredoo in Oman. Ooredoo is one of the leading telecommunications operators serving over 3.0 million satisfied customers across the Sultanate.
Atos and Flytxt implemented a unique Customer Value Management (CVM) solution supporting Ooredoo's vision to accelerate its digital agenda with data analytics, cognitive computing, deep learning, and intelligent automation to enhance digital engagement and better address its customers through targeted omnichannel marketing.
In particular, Atos delivered a real-time data-driven intelligence, advanced statistical techniques, and machine learning algorithms implementing an Enterprise Information Fabric (EIF), which empowers Ooredoo Oman's Loyalty Management System, providing marketers with contextual customer intelligence to drive personalized customer engagement across traditional and digital touchpoints through intelligent digital marketing campaigns.
Flytxt provides its intelligent marketing automation platform NEON-dX to perform multi-channel campaign execution, digital, personalized, and contextual engagement in real-time, allowing Ooredoo' marketing teams to quickly and efficiently plan and execute upsell, cross-sell, and retention campaigns.
The solution helps Ooredoo with real-time digital campaigning based on new types of data sources, real-time analytics, visibility on customer subscriber churners, insight on consumption patterns of high valued prepaid customers to help lower the cost of management. The solution met the set objectives to improve and enhance customer experience and boost revenues by offering more personalized and relevant digital promotions.
Atos and Flytxt solution will help marketers gain deeper and actionable customer insights and contextual recommendations like the next best offer from various data sources to have more effective decisions and actions while engaging with customers.
"By partnering with Atos and Flytxt, we accelerated our digital transformation by implementing big data and real-time analytics. Enhancing customer value and experience is a priority for us, as well as creating new revenue streams. This robust digital solution will play a big part in affirming our role as customer experience leaders." said Jaffer Al-Khaboori, Director - Strategy & Transformation at Ooredoo in Oman.
"Ooredoo Oman is one of the first telecom operators in the region to onboard an ambitious digital transformation journey, and we are proud to have partnered with them. www.atos.net – Follow us on @Atos
With the implementation of the Telco Data Analytics solution, Ooredoo Oman can introduce new business scenarios, boost customer value, increase revenues and gain competitive market advantage," said Marc Veelenturf, Head of Middle East and Head of Telecom, Media & Technology for Growing Markets, Atos.
“We are happy to associate with Atos for supplying our intelligent marketing automation solutions for Ooredoo Oman to underpin their customer-centric digital transformation. Telcos leverage our built-in AI and Automation capabilities to drive persona and context-driven marketing decisions and actions; maximizing customer value across each one of their digital interactions and omnichannel journeys,” said Dr. Vinod Vasudevan, CEO, Flytxt.
Press contact: Pravin Vijay
pravin.vijay@flytxt.com
+91 97 45 96 1333
Head of Marketing
Flytxt
7th Floor, Carnival
TechnoPark, Trivandrum
Kerala, India
Flytxt is the independent market leader in intelligent customer engagement technology. Flytxt's enterprise-class software products and services generate measurable economic value by growing revenue, reducing customer churn and enhancing customer experience. Flytxt’s marketing automation and AI solutions allow enterprises to drive personalized and contextual customer engagement across digital touch points. Flytxt is headquartered in The Netherlands, with offices in the United Arab Emirates and India. It also has a presence in Mexico, Colombia, Czech Republic, Spain, Malaysia and Kenya
Atos and Flytxt implemented a unique Customer Value Management (CVM) solution supporting Ooredoo's vision to accelerate its digital agenda with data analytics, cognitive computing, deep learning, and intelligent automation to enhance digital engagement and better address its customers through targeted omnichannel marketing.
In particular, Atos delivered a real-time data-driven intelligence, advanced statistical techniques, and machine learning algorithms implementing an Enterprise Information Fabric (EIF), which empowers Ooredoo Oman's Loyalty Management System, providing marketers with contextual customer intelligence to drive personalized customer engagement across traditional and digital touchpoints through intelligent digital marketing campaigns.
Flytxt provides its intelligent marketing automation platform NEON-dX to perform multi-channel campaign execution, digital, personalized, and contextual engagement in real-time, allowing Ooredoo' marketing teams to quickly and efficiently plan and execute upsell, cross-sell, and retention campaigns.
The solution helps Ooredoo with real-time digital campaigning based on new types of data sources, real-time analytics, visibility on customer subscriber churners, insight on consumption patterns of high valued prepaid customers to help lower the cost of management. The solution met the set objectives to improve and enhance customer experience and boost revenues by offering more personalized and relevant digital promotions.
Atos and Flytxt solution will help marketers gain deeper and actionable customer insights and contextual recommendations like the next best offer from various data sources to have more effective decisions and actions while engaging with customers.
"By partnering with Atos and Flytxt, we accelerated our digital transformation by implementing big data and real-time analytics. Enhancing customer value and experience is a priority for us, as well as creating new revenue streams. This robust digital solution will play a big part in affirming our role as customer experience leaders." said Jaffer Al-Khaboori, Director - Strategy & Transformation at Ooredoo in Oman.
"Ooredoo Oman is one of the first telecom operators in the region to onboard an ambitious digital transformation journey, and we are proud to have partnered with them. www.atos.net – Follow us on @Atos
With the implementation of the Telco Data Analytics solution, Ooredoo Oman can introduce new business scenarios, boost customer value, increase revenues and gain competitive market advantage," said Marc Veelenturf, Head of Middle East and Head of Telecom, Media & Technology for Growing Markets, Atos.
“We are happy to associate with Atos for supplying our intelligent marketing automation solutions for Ooredoo Oman to underpin their customer-centric digital transformation. Telcos leverage our built-in AI and Automation capabilities to drive persona and context-driven marketing decisions and actions; maximizing customer value across each one of their digital interactions and omnichannel journeys,” said Dr. Vinod Vasudevan, CEO, Flytxt.
Press contact: Pravin Vijay
pravin.vijay@flytxt.com
+91 97 45 96 1333
Head of Marketing
Flytxt
7th Floor, Carnival
TechnoPark, Trivandrum
Kerala, India
Flytxt is the independent market leader in intelligent customer engagement technology. Flytxt's enterprise-class software products and services generate measurable economic value by growing revenue, reducing customer churn and enhancing customer experience. Flytxt’s marketing automation and AI solutions allow enterprises to drive personalized and contextual customer engagement across digital touch points. Flytxt is headquartered in The Netherlands, with offices in the United Arab Emirates and India. It also has a presence in Mexico, Colombia, Czech Republic, Spain, Malaysia and Kenya
Permanent link to this press release:
Copy
Please set a link in the press area of your homepage
to this press release on woodPRI. woodPRI disclaims liability for any content contained in
this release.
Recommend
/newsMicroencapsulation Market Deep Analysis on Key Players - Dow Corning, Encapsys, Syngenta Crop Protection, Evonik Industries, 3M and Bayer
Market Study Report Adds Global Microencapsulation Market Size, Status and Forecast 2024 added to its database. The report provides key statistics on the current state of the industry and other analytical data to understand the market.
Extensive research is required for choosing the appropriate cor...
/newsGermany Airbag Market Size 2023: Global Share, Industry And Report Analysis By 2030 | Hyundai Mobis Co., Ltd. Key Safety Systems, Inc. Robert Bosch GmbH
Germany airbag market is expected to grow at a CAGR of around 6% during the forecast period. Germany Airbag Market research report refers to gathering and analyzing significant market data serve as best medium for various industry players to launch novel product or service. It is vital for key firms...
/newsSecurities Brokerages And Stock Exchanges Market Outlook 2021: Big Things are Happening
A new intelligence report released by HTF MI with title "Global Securities Brokerages And Stock Exchanges Market Survey & Outlook" is designed covering micro level of analysis by Insurers and key business segments, offerings and sales channels. The Global Securities Brokerages And Stock Exchange...
/newsRenewable Chemicals Market Emerging Trends and Competitive Landscape Forecast to 2028
The renewable chemicals market was valued at US$ 80,566.30 million in 2021 and is projected to reach US$ 1,76,750.76 million by 2028 it is expected to grow at a CAGR of 11.9% from 2021 to 2028. The research report focuses on the current market trends, opportunities, future potential of the market, a...
/newsHow Coronavirus is Impacting Cold Brew Coffee, Global Market Volume Analysis, Size, Share and Key Trends 2020-2026
"Market Latest Research Report 2020:
Los Angles United States, February 2020: The Cold Brew Coffee market has been garnering remarkable momentum in the recent years. The steadily escalating demand due to improving purchasing power is projected to bode well for the global market. QY Research's lates...
/newsCorporate E-Learning Market - Global Industry Size, Share, Key Players Analysis that are Infor, SkillSoft Corporation, Adrenna, CERTPOINT Systems and others with Regional Forecast to 2022
Overview:
E-Learning is used to enhance the learning procedures for newer job requirements and to make employees sound about the internal and external changes in the market and respective organizations. This method has created considerable differences in the ways of training and developing employee...
