Press release

Business Process Outsourcing (BPO) Trends by Top Key Players - Amdocs, Accenture, Sodexo , Infosys Limited , HCL Technologies Limited, TTEC Holdings Inc. , CBRE Group Inc.

Business Process Outsourcing (BPO) Trends by Top Key Players - Amdocs, Accenture, Sodexo , Infosys Limited , HCL Technologies Limited, TTEC Holdings Inc. , CBRE Group Inc.

 

 
The business process outsourcing (BPO) is the subset of the process of outsourcing which includes the contracting of the responsibilities and operations of the particular business procedure to the third-party service organization. Initially, it was related with the production firms, for example, Coca-Cola which outsourced substantial portions of the supply chain.

The Global Business Process Outsourcing (BPO) Market is highly competitive. Players within the market are developing features such as a cloud-based interface for remote monitoring among others. Players are competing with each other on the basis of cost, innovative offerings, and expertise. Also, several new players are entering the Business Process Outsourcing (BPO) market as it provides attractive growth opportunities.

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The BPO is normally classified into the back office outsourcing that incorporates inward business capacities, for example, finance and accounting or HR, and the front office outsourcing that incorporates services related to client, for example, services of contact center (client care). Therefore, the Business Process Outsourcing (BPO) Market is anticipated to expand and has tremendous scope during the forecast period.

This report focuses on the Business Process Outsourcing (BPO) in global market, especially in North America, Europe and Asia-Pacific, South America, Middle East and Africa. This report categorizes the market based on manufacturers, regions, type and application.

By Market Players: Amdocs, Accenture, Sodexo , Infosys Limited , HCL Technologies Limited, TTEC Holdings Inc. , CBRE Group Inc., NCR Corporation, Capgemini , Wipro Limited

By Service the market is segmented into Customer Services, Finance & Accounting, Procurement & Supply Chain, Human Resources, Knowledge Process Outsourcing and Other Services. The Customer Services section is leading the market owing to increasing number of service centers that need the technical support offline & online and few other factors.

By End User the market is segmented into Retail, Banking, Financial Services & Insurance (BFSI), Healthcare, IT & Telecommunication, Manufacturing and Other End Users. The Banking, Financial Services & Insurance (BFSI) section is leading the market with more than quarter share of the market owing to various reasons which include the services offered by this section.

The European region is leading the global Business Process Outsourcing (BPO) Market with around quarter market share owing to factor like; the customization & flexibility of the services offered that meet the needs of the individual, increasing demand for the technology of cloud computing, etc.

Points Covered in The Report:
• The points that are discussed within the report are the major market players that are involved in the market such as manufacturers, raw material suppliers, equipment suppliers, end users, traders, distributors and etc.
• The complete profile of the companies is mentioned. And the capacity, production, price, revenue, cost, gross, gross margin, sales volume, sales revenue, consumption, growth rate, import, export, supply, future strategies, and the technological developments that they are making are also included within the report. The historical data from 2012 to 2017 and forecast data from 2018 to 2025.
• The growth factors of the market is discussed in detail wherein the different end users of the market are explained in detail.
• Data and information by manufacturer, by region, by type, by application and etc, and custom research can be added according to specific requirements.
• The report contains the SWOT analysis of the market. Finally, the report contains the conclusion part where the opinions of the industrial experts are included.

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Table of Content
1. Introduction
1.1. Report Description
2. Executive Summary
2.1. Key Highlights
3. Market Overview
3.1. Introduction
3.1.1. Market Definition
3.1.2. Market Segmentation
3.2. Market Dynamics
3.2.1. Drivers
3.2.2. Restraints
3.2.3. Opportunities
3.3. SWOT Analysis
4. Market Analysis by Regions
4.1. North America (United States, Canada and Mexico)
4.1.1. United States Market Status and Outlook (2014-2025)
4.1.2. Canada Market Status and Outlook (2014-2025)
4.1.3. Mexico Market Status and Outlook (2014-2025)
4.2. Europe (Germany, France, UK, Russia, Italy and Rest of Europe)
4.2.1. Germany Market Status and Outlook (2014-2025)
4.2.2. France Market Status and Outlook (2014-2025)
4.2.3. UK Market Status and Outlook (2014-2025)
4.2.4. Russia Market Status and Outlook (2014-2025)
4.2.5. Italy Market Status and Outlook (2014-2025)
4.2.6. Rest of Europe Market Status and Outlook (2014-2025)
4.3. Asia-Pacific (China, Japan, Korea, India, Southeast Asia and Rest of Asia-Pacific)
4.3.1. China Market Status and Outlook (2014-2025)
4.3.2. Japan Market Status and Outlook (2014-2025)
4.3.3. Korea Market Status and Outlook (2014-2025)
4.3.4. India Market Status and Outlook (2014-2025)
4.3.5. Southeast Asia Market Status and Outlook (2014-2025)
4.3.6. Rest of Asia-Pacific Market Status and Outlook (2014-2025)
4.4. South America (Brazil, Argentina, Columbia and Rest of South America)
4.4.1. Brazil Market Status and Outlook (2014-2025)
4.4.2. Argentina Market Status and Outlook (2014-2025)
4.4.3. Columbia Market Status and Outlook (2014-2025)
4.4.4. Rest of South America Market Status and Outlook (2014-2025)
4.5. Middle East and Africa (Saudi Arabia, UAE, Egypt, Nigeria, South Africa and Rest of MEA)
4.5.1. Saudi Arabia Market Status and Outlook (2014-2025)
4.5.2. United Arab Emirates Market Status and Outlook (2014-2025)
4.5.3. Egypt Market Status and Outlook (2014-2025)
4.5.4. Nigeria Market Status and Outlook (2014-2025)
4.5.5. South Africa Market Status and Outlook (2014-2025)
4.5.6. Turkey Market Status and Outlook (2014-2025)
4.5.7. Rest of Middle East and Africa Market Status and Outlook (2014-2025)
5. Business Process Outsourcing (BPO) Market, By Service
5.1. Introduction
5.2. Global Business Process Outsourcing (BPO) Revenue and Market Share by Service (2014-2018)
5.2.1. Global Business Process Outsourcing (BPO) Revenue and Revenue Share by Service (2014-2018)
5.3. Customer Services
5.3.1. Global Customer Services Revenue and Growth Rate (2014-2018)
5.4. Finance & Accounting
5.4.1. Global Finance & Accounting Revenue and Growth Rate (2014-2018)
5.5. Procurement & Supply Chain
5.5.1. Global Procurement & Supply Chain Revenue and Growth Rate (2014-2018)
5.6. Human Resources
5.6.1. Global Human Resources Revenue and Growth Rate (2014-2018)
5.7. Knowledge Process Outsourcing
5.7.1. Global Knowledge Process Outsourcing Revenue and Growth Rate (2014-2018)
5.8. Other Services
5.8.1. Global Other Services Revenue and Growth Rate (2014-2018)
6. Business Process Outsourcing (BPO) Market, By End User
6.1. Introduction
6.2. Global Business Process Outsourcing (BPO) Revenue and Market Share by End User (2014-2018)
6.2.1. Global Business Process Outsourcing (BPO) Revenue and Revenue Share by End User (2014-2018)
6.3. Retail

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